Help and Support

When you reach the end of the assessment you will have the option of seeing how well you performed relative to other people who have undertaken the assessment. If you would like to see your results, then you should type your age when requested. A page will then be displayed showing your results relative to other people who are the same age. If you are retaking the assessment, then you will also be shown how your scores have changed across time.

You will see your results when you have completed the assessment.

If you are having trouble taking the cognitive function assessment, then you can write to us for help and advice.

It is your performance that we are trying to assess. If you are having trouble accessing the assessment, then you can ask for help at that point. However, you should not ask for help when undertaking the tests that comprise the assessment.

It is important that you take the cognitive function assessment yourself without help as we are trying to assess how well you perform the tests.

If you think that you performed a cognitive test incorrectly then you can email us to let us know.

You cannot retake the cognitive function assessment straight away. However, we are intending to recontact people in the future so that we can see how their performance changes across time.

Our assessment is designed to be a population research tool. It cannot be used to diagnose cognitive problems or conditions in individuals. If you achieved lower scores than you hoped, then this can be for a number of reasons. For example, it may be that you were tired or fatigued at the time of assessment and therefore had trouble concentrating.

The assessment software is designed to run on most modern internet browsers and devices. If the assessment would not run, try to update your browser version, switch to a different browser or try a different machine.

The assessment might stop part way through if, for example, your internet connection is briefly interrupted. If this has happened, then you can click refresh in your browser or use the same link to navigate back into the assessment website. The software will start from where it left off, so you will not have to retake all of the tests. This will also work from a different machine to the one that you started the assessment on.

If you have trouble viewing the results, then make sure that you have entered your age where requested. If you already have entered your age, then try using your link and code on a different machine or browser, this should take you directly to the results page. If this still does not work, then please email to let us know.

If you were interrupted or for other reasons started but could not complete the assessment, then you can use the same link to navigate back into the assessment website. The software will start from where it left off, so you will not have to retake all of the tests in the assessment. This will also work from a different machine to the one that you started the assessment on.

All modern browsers are supported (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.). The Samsung browser is not supported at the moment.

No, sessions do not time out, however please do try to complete the task as fast and accurately as you can.

Do not worry, you should be able to the assessment by clicking on the same web link we sent you and continue the assessment from the point you reached.

Please make sure what you have entered is the same as the web link we sent you. If it still does not work, try to open the web link in a different browser (e.g. Microsoft Edge instead of Google Chrome). Alternatively, please contact the researcher and we will be able to help you.

If the image is cropped and not fitting on to the screen of your phone, usually, refreshing the page will resolve the problem. If this does not work, the issue with cropping can sometimes happen if you are taking the test on your phone. This is due to the text size and zoom settings on the phone. The easiest way to overcome these while you complete the tests is to do the following: 1) Open the Google Chrome browser menu (the three vertical dots, usually on the top right) 2) Select Settings 3) Under advanced, select Accessibility 4) Ensure that the box which says 'Force enable zoom' is unchecked 5) Alternatively if you require a larger text size or magnified zoom, you may find it easier to complete the tests on a tablet, or computer